Underperforming Account

S4 Listens

"Most consultants have canned answers or they tell you what they think you want to hear. S4 listens. We had a problem with a major customer. S4 went out and did field research with the customer. They talked with us about the life cycle of a customer and showed us what we would have to do if we wanted to keep the customer. Together we used S4's recovery process to win back that customer. Now years later that same customer is our largest customer. They helped us transform both our internal and external relationships so as to significantly grow our business."

Senior VP, Legal, Energy Services Company

Underperforming Account

A multi-billion dollar financial services firm was not meeting its sales targets with a long-term, $100 million + customer.

What We Did:

S4 conducted a relationship audit to help a cross-function team develop and implement a plan to significantly grow the account and share revenues relationship.

Results:

The company services quickly implemented significant relationship and operational changes , which deeped and broadened these account relationships. The following year, they achieved six times more in sales--more than double their original sales target.

Client Testimonial