Customer Threatening to Leave

Prioritized & Vitally Important

"I still remember the account assessment report on the manufacturer after S4 Consulting finished its customer interview process. On the very first page, we got a list of four things we should do right away, along with four things we should not do immediately after reading the information in the report. It reminded us not to get defensive and prioritized for us the customer's concerns ... Although the numerics on satisfaction weren't terrible, the qualitative feedback was a wake-up call regarding many of the soft issues. Advice and contextual information like this is vitally important, and there is no way we could have come up with most of this on our own."

VP, Sales & Marketing - Global Transportation Firm

Customer Threatening to Leave

A $400,000,000 service company discovered its largest customer ($25+ million/year) was angry about their relationship and was actively seeking another supplier.

What We Did:

S4 facilitated its relationship recovery cross-functional process. The recovery and rebuilding effort took eighteen months.

The Results:

The service firm retained the customer, which signed a ten-year contract worth $250+ million. Since then, both the company and the customer have continued to grow and deepen the relationships and results.

Client Testimonial