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Total: 3 results found.

  1. How to Recover Strategic Account Relationships

    (Powerful Ideas/White Papers)

    ... about what happened, what was committed to, and why it was critical that employees feel a great sense of urgency—especially with larger accounts. The employees got the message. Step Nine: Develop and ...

  2. A Sense of Urgency

    (Powerful Ideas/Book Reviews)

    A Sense of Urgency by John Kotter Several observations before the review proper: this book is probably twice as long as it needs to be. It’s 194 pages but it’s 194 pages with wide margins ...

  3. Aligning A Firm to Unleash Strategic Customer Relationships

    (Powerful Ideas/White Papers)

    ... example: if the strategic customer relationship manager doubts that the employee accepting the handoff understands the task’s urgency, she is forced either to follow that individual around or call periodically ...