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How to Recover Strategic Account Relationships
(Powerful Ideas/White Papers)
... team needs a leader who can commit for your firm to the customer organization. The several times we have failed with this recovery process occurred when there was no team leader able to commit his/her ...
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The Greening of Business Relationships: A Supply Chain Imperative
(Powerful Ideas/White Papers)
... process. Next, the finished product, including the well-traveled battery, gets shipped to the US, where someone can feel really, really good about driving a highly responsible hybrid vehicle to Whole ...
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Logistics and Supply Chain Relationships: Fueling the Drive to Win-Win-Win
(Powerful Ideas/White Papers)
... to deliver superior solutions to their customers? It’s the latter case that leads to the revenue and margin outcomes you are after – and makes your customer stronger and more viable in the process. ...
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Relationship Rhythms
(Powerful Ideas/A Message from Sallie)
... there something you or others are doing that is impacting the meeting? Is there something you can do to alter the rhythm of the relationship to make the process and the outcome more productive? If ...
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What's Important in 3rd Party Logistics Service Provider Relationships, and How They Can't Work Without Active Relationship Management
(Powerful Ideas/White Papers)
... experience (nuts and bolts of handling, storage, movement) Geographic footprint (national, global) Scope and scale (volume and velocity) Satisfied customers Relevant process design and improvement ...
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Yesterday's News and Today's Opportunity
(Powerful Ideas/White Papers)
... 3PL in the right role can do wonders for a company in consistent service performance, cost-effective transaction processing, and leveraged brainpower in creating value-added solutions for customers. Sustainability ...
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The Power of Relationship Assessments
(Powerful Ideas/White Papers)
... Executives and their strategic account managers know how important it is to have an ongoing listening and feedback system that will bring attention to any systems, processes or people that are not meeting ...
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Outsourcing: A Business Relationship Management Challenge
(Powerful Ideas/White Papers)
... the firm offering the outsourcing services as ‘the vendor’ and the firm receiving the outsourcing services ‘the customer.’ Outsourcing vendors are transforming business processes to enhance competitive ...
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What the Customer Wants You to Know
(Powerful Ideas/Book Reviews)
... officer has to go through the process of writing one. That means dealing with other internal functions and creating customer relationships. It’s an excellent idea because the executive has to know why ...
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The Southwest Airlines Way
(Powerful Ideas/Book Reviews)
... or if your employees are all excellent relationship managers, or if you already have near-absolute employee loyalty, or if you have perfectly aligned your service delivery systems and processes to meet ...
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Supporting Strategic Account Management with Systems
(Powerful Ideas/White Papers)
... way as to facilitate retrieval and analysis – as opposed to information regarding transaction processing. This data warehouse is automatically fed data from multiple operational systems and appropriate ...
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Companies Dramatically Improve Sales by Adopting TIPS Selling Process
(Powerful Ideas/White Papers)
Companies Dramatically Improve Sales by Adopting TIPS Selling Process by Kathy Hoyt, S4 Consulting For almost 25 years, S4 Consulting has focused the bulk of its resources on improving ...
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Leadership Challenge of the "Modern" Corporation
(Powerful Ideas/White Papers)
... as a leader, the ability to articulate a desired future for the business and getting involved in the messy work of aligning and engaging people in addition to staying inspired through the process. This ...
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The Alchemy of Growth
(Powerful Ideas/Book Reviews)
... to protect and nurture new business initiatives. It shows how companies can successfully invest in business creation." Part Four, Sustaining Growth, lays out the organizational approaches, management processes, ...
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The New Ruthless Economy: Work and Power in the Digital Age
(Powerful Ideas/Book Reviews)
... speeds things up in the new economy-and the cost of that speed in human and business terms. Head starts by noting that there are three business processes driving the new economy: "lean production," "reengineering," ...
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Business Market Management: Understanding, Creating, and Delivering Value
(Powerful Ideas/Book Reviews)
... that: has value as its cornerstone focuses on business market processes for understanding, creating, and delivering value stresses doing business across borders, and accentuates working relationships ...
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Mastering the Dynamics of Innovation
(Powerful Ideas/Book Reviews)
... of entrepreneurial roles.... As a product becomes more standardized and is produced in a more systematic process, interdependence among organizational subunits gradually increases, making it more difficult ...
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Why Have a Voice-of-the-Customer Program?
(Powerful Ideas/White Papers)
... The challenge for any company committed to having such customer information available to all levels is to put a process in place to systematically and continually communicate meaningful customer-related ...
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Unleashing the Power of Business Relationships
(Powerful Ideas/White Papers)
... but such blockage can occur as a result of size, quick growth, short-term focus, or a lack of effective communication processes and systems. Unleashing Organization-to-Organization Relationships A services ...
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Capture Customer Expectations to Create a Strategic Advantage
(Powerful Ideas/White Papers)
... Marriott charged premium prices for premium service, making millions in the process. Manufacturing Let’s explore some needs/expectations examples from other industries. Manufacturers often define a product ...