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Where to Invest: Customer Service or Service Quality?
(Powerful Ideas/White Papers)
Where to Invest: Customer Service or Service Quality? In many cases we have seen suppliers with customer problems make the assumption that they need to have better, more empathetic customer ...
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Managing Relationship Assets
(Powerful Ideas/White Papers)
... and intensely, WIP began to focus on its customers' business problems and issues. If WIP understood those, they would better understand how and what they might do to add value to protect and grow the relationship. ...
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The Bees & The Bear: A Relationship Management Fable
(Powerful Ideas/White Papers)
... problems though. First we are honeybees. When we sting, we die. Remember that? And then when Albert does get angry, he will swing that huge paw and wipe us out like flies." There was then silence in ...
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How to Recover Strategic Account Relationships
(Powerful Ideas/White Papers)
... with the customer, you have to know the problems and you have to know them fairly quickly. If you haven’t captured the problem or incident, you may be blindsided at the first joint meeting with the customer. ...
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Logistics and Supply Chain Relationships: Fueling the Drive to Win-Win-Win
(Powerful Ideas/White Papers)
... result of problems either upstream or downstream, so trying to deal with superficial symptoms may not get at the bedrock issues in existing relationships. Who’s On First? If these things are too important ...
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The Power of Relationship Assessments
(Powerful Ideas/White Papers)
... in multiple departments. This situation leads to unexpressed malcontent, undetected problems and can exacerbate troubled relationships. Why are assessment interviews the best option? S4 Consulting ...
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Outsourcing: A Business Relationship Management Challenge
(Powerful Ideas/White Papers)
... (28%) There were many reasons for these problems. Outsourcing customers sometimes underestimated the time required to accurately define the services they needed to select a vendor and manage the relationship. ...
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Supporting Strategic Account Management with Systems
(Powerful Ideas/White Papers)
... to sell you a system that "will solve all your strategic account management problems," we suggest you take the time to see if the system you are considering can really do the five things we list above. ...
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Companies Dramatically Improve Sales by Adopting TIPS Selling Process
(Powerful Ideas/White Papers)
... TIPS program to determine what problems they were having with their current supplier, our competitor. We found that the problems they experienced related to two things: the quality of the exterior of ...
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Relationship Intelligence
(Powerful Ideas/White Papers)
... to problems tend to arise in the sharing of information and perspectives. Everyone has had experiences that proved the wisdom of certain approaches. Combining those approaches offers a wisdom greater than ...
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The New Ruthless Economy: Work and Power in the Digital Age
(Powerful Ideas/Book Reviews)
... by "scientific management" has created many difficulties over the last hundred years, but Head feels these are minor compared to the problems created when this manufacturing model started to insinuate ...
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Grow To Be Great: Breaking the Downsizing Cycle
(Powerful Ideas/Book Reviews)
... with their situation. The strategy might include cost-cutting but whatever it is, it needs to be communicated to all employees so they see that their firm recognizes the problems out there and is working ...
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The Five Temptations of a CEO: A Leadership Fable
(Powerful Ideas/Book Reviews)
... smart people--executives, consultants, and engineers, as examples--are poor learners because they are trained to identify and solve problems; they are not trained to look at the impact that they themselves ...
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Context & Problem Solving
(About Us/Testimonials)
Context & Problem Solving "The information was not only gathered and assembled but put into context and delivered with step-by-step suggestions on how you go about solving the problems that have ...
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Early Warning Signs for Troubled Relationships
(Powerful Ideas/White Papers)
... are the early-warning signs in b2b relationships? First, there are recurring problems and frustrations. Repeated product or service quality problems are reported throughout many levels of the organization ...
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Are Your Departments Not Communicating?
(Scrollers/Scroller Articles)
... relationship is “owned” by the account manager, for example, it is easy for other departments to say, “Those customers issues are sales’ problems, not ours.” As a result, instead of spending time looking ...
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Responsive and Adaptive
(About Us/Main)
... the problems that have been identified. S4 Consulting was there with us to provide that service. So you get data with analysis and the 'so whats'... 'Offered Insight' ...I still remember the account ...
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Dan Shaffer
(About Us/S4 Consultants)
... management programs. These programs and strategies drive top-line business growth and resolve problems with specific account relationships. Dan received his B.S. in Computer Science from The Ohio State ...
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Lack of Understanding the Customer's Business
(About Us/How We Help)
Lack of Understanding the Customer's Business A multi-billion dollar energy services company had three problems: Their employees had little experience or understanding of the business issues of their ...
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Main Page
(About Us/Main)
... and then walk away—we roll up our sleeves and partner with you to solve problems. The result can be geometric gains in growth and profitability that bring critical competitive advantage...more S4 Consulting ...