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The Termite Fable: A Relationship Management Fable
(Powerful Ideas/White Papers)
... at this, although the other young termites standing beside him nodded their heads in agreement. The old termite rose again, saying, "We will not let you take our young termites. They are our future." ...
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How to Recover Strategic Account Relationships
(Powerful Ideas/White Papers)
... and systems based from the account’s point of view. What is bothering them the most? At this point executives can sometimes shake their heads. If the process or system is going to take a great deal of ...
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The Greening of Business Relationships: A Supply Chain Imperative
(Powerful Ideas/White Papers)
... progressive organizations were continuing to move ahead, while the short-term thinkers were pulling in their horns. (Not so curiously, the same companies that are continuing green commitments are often ...
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Logistics and Supply Chain Relationships: Fueling the Drive to Win-Win-Win
(Powerful Ideas/White Papers)
... get ahead of the game? The crafting of focused supplier relationships is more or less a mirror image of the customer relationship process, with some important differences. The best example may be the ...
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Relationship Rhythms
(Powerful Ideas/A Message from Sallie)
... relaxed, and renewed. Thinking about these rhythms of summer made me realize that relationships have rhythms too. I head them this morning during a business call. It was the easy give and take, the willingness ...
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What the Customer Wants You to Know
(Powerful Ideas/Book Reviews)
... this sort of planning is different and more time consuming, but I shake my head at the thought of sales executives having a free six months (for that is about how long it would take) to develop such a ...
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A Sense of Urgency
(Powerful Ideas/Book Reviews)
... are not passionately involved. Kotter says that for real urgency to occur, it’s necessary to engage the heart as well as the head. An executive seeking to move his company beyond complacency, for example, ...
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The Art of Innovation
(Powerful Ideas/Book Reviews)
... read. You shake your head and sometimes laugh out loud at some of the dozens of products that IDEO folks have developed for their customers. And there are many many ideas to improve creativity. But what ...
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The New Ruthless Economy: Work and Power in the Digital Age
(Powerful Ideas/Book Reviews)
The New Ruthless Economy: Work and Power in the Digital Age by Simon Head In his 2003 book, The New Ruthless Economy: Work and Power in the Digital Age, Simon Head shows how technology ...
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Business Market Management: Understanding, Creating, and Delivering Value
(Powerful Ideas/Book Reviews)
... chapter headings and the detailed (and excellent) summaries at the end of each chapter. These will tell you if the chapter is worth your time (not every reader will need to read the chapter on sustaining ...
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Why Have a Voice-of-the-Customer Program?
(Powerful Ideas/White Papers)
Why Have a Voice-of-the-Customer Program? by Kim Wilson, S4 Consulting In supplier firms, where does critical knowledge about a strategic customer reside? In the Account Manager’s head? Does the firm ...
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Unleashing the Power of Business Relationships
(Powerful Ideas/White Papers)
... spearheading the new strategy. Reaching the strategic goal thus became the priority of the new six-member divisional management team. Turning this new group of managers into a high-performing team became ...
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Aligning A Firm to Unleash Strategic Customer Relationships
(Powerful Ideas/White Papers)
Aligning A Firm to Unleash Strategic Customer Relationships Organizational alignment means, among other things, that every department and employee are headed in roughly the same direction and ...
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How Winners Get Through the Tough Times
(Powerful Ideas/A Message from Sallie)
... and make certain they get some exercise. That allows them to clear their heads, reduce their stress and be more resilient. It helps them avoid being overwhelmed. 2. Stay Focused. They stay more focused ...
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Success Despite Uncertainty
(Insights/ Individual)
... There is strength in numbers. Look out. You can get so involved in every day minutiae that you can't see ahead. Looking out is the ability to pull up out of the day-to-day operating challenges and ...
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Communication Plan
(Insights/General)
... organizational change effort, a strategic direction change or any other business initiative. It is generally a working plan that constantly evolves as events occur, staying ahead of communication needs. ...