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Where to Invest: Customer Service or Service Quality?
(Powerful Ideas/White Papers)
Where to Invest: Customer Service or Service Quality? In many cases we have seen suppliers with customer problems make the assumption that they need to have better, more empathetic customer ...
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Managing Relationship Assets
(Powerful Ideas/White Papers)
... providers of financial products. They felt that only the top three providers would be around in 10 years. Before changing its strategies, WIP realized it had to better understand its current relationships. ...
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How to Recover Strategic Account Relationships
(Powerful Ideas/White Papers)
... time making it better. Is it a case of a cranky customer service person, a system out of alignment with the customer’s expectation, or processes that keep you from being responsive enough? Before you meet ...
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The Greening of Business Relationships: A Supply Chain Imperative
(Powerful Ideas/White Papers)
... are better-educated in the green arena, and a growing backlash is a possibility. One can’t help but wonder how much progress might be made in green initiatives if all the time and effort going into greenwashing ...
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Logistics and Supply Chain Relationships: Fueling the Drive to Win-Win-Win
(Powerful Ideas/White Papers)
... can begin to benefit from their relationships with you, in the same way you can benefit from modern relationships with your customers, they will get stronger – and so will you. And, you’ll be a better ...
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Yesterday's News and Today's Opportunity
(Powerful Ideas/White Papers)
... put off the bus when the road gets rough. It's always better to exit a supply chain relationship on your own terms and timing; getting the hook unexpectedly can be devastating to business continuity. ...
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Are Big Accounts Good For You?
(Insights/Company-to-Company)
... Is profit really proportional to revenue? Are there some customers you'd be better off without? These questions can be answered, usually with careful application of activity-based-costing techniques. ...
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A Sense of Urgency
(Powerful Ideas/Book Reviews)
... saying that within all crises there are opportunities to be gained but rather that positivity and creativity can sometimes turn a bad situation into a far better one. The fourth tactic is the most ...
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Supporting Strategic Account Management with Systems
(Powerful Ideas/White Papers)
... support needs and options will allow you to have a more productive dialogue with your IT resources and will allow you to better manage your customer relationship assets. © S4 Consulting ...
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Companies Dramatically Improve Sales by Adopting TIPS Selling Process
(Powerful Ideas/White Papers)
... investigation, generated more effective profitable sales and better sales management tools. Companies needed more than a “sales training event.” They needed a way to develop a common language for sales, ...
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Relationship Intelligence
(Powerful Ideas/White Papers)
... With more accurate self-awareness through assessments, though, we can learn to respond as the situation requires rather than according to our automatic patterns. The better we understand ourselves, the ...
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The Art of Innovation
(Powerful Ideas/Book Reviews)
... number of ideas generated is somewhere between 100 and 200. Kelley then provides the seven secrets for better brainstorming, an approach that can be directly applied to strategic account planning: 1. ...
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The Alchemy of Growth
(Powerful Ideas/Book Reviews)
... and did a better job positioning the authors' consulting services than in effectively concluding their thesis. My overall conclusion: read the book because you will be able to apply its points and examples ...
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The New Ruthless Economy: Work and Power in the Digital Age
(Powerful Ideas/Book Reviews)
... management" and Henry Ford's early 20th century assembly lines. Head shows how both Taylor and Ford broke down tasks and then determined better ways for those tasks to be done. Once the best methods were ...
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Why Have a Voice-of-the-Customer Program?
(Powerful Ideas/White Papers)
... accounts people? By an IT person? Does a supplier really want to play customer roulette with that large of a relationship asset? How does a supplier better the odds that the person outside sales/service ...
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Unleashing the Power of Business Relationships
(Powerful Ideas/White Papers)
Unleashing the Power of Business Relationships by Sallie J. Sherman and Joseph P. Sperry, S4 Consulting Power in organizations is generated by relationships ; the better the relationships, ...
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This was the best money I ever spent
(About Us/Testimonials)
... those customers, and realign our firm internally to better serve those customers. Their insight and guidance helped us transform the way we do business." President & CEO, North American Energy Services ...
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Practical Approach
(About Us/Testimonials)
... they are unreasonable. A lot of firms come in and propose to retool everything. S4 takes a very practical approach. They say let's take on one or two issues and try to make them better. Then when we've ...
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Early Warning Signs for Troubled Relationships
(Powerful Ideas/White Papers)
... communication and information should be viewed as a potentially serious early warning sign. It is critical for you to better understand on the situation. Listen to these people. Make certain you have not ...
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20-80 Costs
(Insights/Company-to-Company)
... added over and above price, it can then justify a premium price and create higher barriers to competition. Customers can say to low-ball competitors. "Sure, you can give me a better price on X, but can ...