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Time To Transform Transformation?

By Art Van Bodegraven, S4 Consulting

BT and Beyond

Business Transformation has been the phrase of the month for quite a while now, and countless consultants have amassed wealth delivering whatever BT is to clients who have been willing to suspend disbelief and get past the price tag for sake of the sound of the concept.

Too cynical? We confess to a bias, as working consultants, for turning hopes into reality over creating impossible dreams. Sort of a Little Engine That Could yin to the yang of Don Quixote.

Diving Into the Gen Pool

by Art Van Bodegraven, S4 Consulting

Gotcha!

You thought there was a typo in the title, didn’t you? Actually, the rant of the moment is about the several generations in the current workforce. The categorizations involved reflect American perspectives and experiences; parallel, but different, issues are found throughout global workforces.

It's About the People, People!

by Art Van Bodegraven, S4 Consulting

Going On The Attack

Face it. In our brave new world of supply chain technology and process transformations, people are getting short shrift, not to mention the short end of the stick.

Sad reality is, though, that the “people, process, technology” mantra is generally taken to mean process and/or technology imposed upon people. In the extreme, when the technology “solution” rules, things can get downright ugly.

Who Put the Dive in Diversity?

by Art Van Bodegraven, S4 Consulting

Yesterday’s News is Apparently Still News

We last wrote about this topic over two years ago, promptly put the issue to bed, and moved on to other challenges. Channeling ESPN’s Lee Corso, “Not so fast, my friend!” Yes, we - like Lee - are back again.

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Where to Invest: Customer Service or Service Quality?

In many cases we have seen suppliers with customer problems make the assumption that they need to have better, more empathetic customer service people and that will somehow fix the ongoing customer problem. Our experience has been that, only in rare cases will this investment-be it in training, hiring, whatever-- pay off.

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White Papers

Time To Transform Transformation?

Diving Into the Gen Pool

It's About the People, People!

Who Put the Dive in Diversity?

Where to Invest: Customer Service or Service Quality?

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