Testimonials

Prioritized & Vitally Important

"I still remember the account assessment report on the manufacturer after S4 Consulting finished its customer interview process. On the very first page, we got a list of four things we should do right away, along with four things we should not do immediately after reading the information in the report. It reminded us not to get defensive and prioritized for us the customer's concerns ... Although the numerics on satisfaction weren't terrible, the qualitative feedback was a wake-up call regarding many of the soft issues. Advice and contextual information like this is vitally important, and there is no way we could have come up with most of this on our own."

VP, Sales & Marketing, Global Transportation Firm

Context & Problem Solving

"The information was not only gathered and assembled but put into context and delivered with step-by-step suggestions on how you go about solving the problems that have been identified. S4 Consulting was there with us to provide that service and help us grow our market share and revenues."

VP, Marketing, Global Logistics Company

This was the best money I ever spent

"Using S4 Consulting allowed us to become far more customer centric. They helped us deepen and broaden our customer relationships, understand the economic value of those customers, and realign our firm internally to better serve those customers. Their insight and guidance helped us transform the way we do business."

President & CEO, North American Energy Services Company

S4 Listens

"Most consultants have canned answers or they tell you what they think you want to hear. S4 listens. We had a problem with a major customer. S4 went out and did field research with the customer. They talked with us about the life cycle of a customer and showed us what we would have to do if we wanted to keep the customer. Together we used S4's recovery process to win back that customer. Now years later that same customer is our largest customer. They helped us transform both our internal and external relationships so as to significantly grow our business."

Senior VP, Legal, Energy Services Company

Application & Alignment

"What I've liked about S4 is their clear application. Theory is great, you can talk about best practices all you want, but S4 offers a bridge to implementation and seeing how a practice can be applied to our organization. Some consultants are so high-level or "fluffy" that their ideas are never usable...S4 does a different job in a different space from [some of the big name players] ... They could not have done what S4 did in terms of creating organizational alignment."

Senior VP, IT, Professional Services Firm

Practical Approach

"Most of my experience has been with two kinds of vendors: research firms and technical consultants. The research companies gather intelligence on industry products, sales and service, and then they dump and run. Some might make a few verbal suggestions, but they're not tailored to our specific situation. The technical consultants come with a tool set, but they haven't studied our business enough to realize that their solutions don't necessarily work for a regulated industry or a financial services industry. S4 understands B2B so they are not suggesting things that are so "out there" that they are unreasonable. A lot of firms come in and propose to retool everything. S4 takes a very practical approach. They say let's take on one or two issues and try to make them better. Then when we've accomplished that, we'll decide if we want to take on more."

Senior VP, Fortune 100 Pharmaceutical Company

Understand, Align and Engage

"I didn't expect that we would end up partnering so much with S4. They have really helped us understand relationship management, align our organization, and engage people throughout the organization as part of the process. We have grown-- both personally and financially--as a result of our work with S4."

EVP, Sales & Marketing, Fortune 100 Insurance Company

Understanding, Simplicity and Repeatability

"S4 proved to us that they really understood our business-and that was very important to us. It was important that they had a process that was repeatable. We have 150 people all over the United States, and there is constant turnover. We felt their program could be repeated over and over and produce good results. It helped that they proposed a simple program. The other people we considered came to us with 25 books and 14 follow up steps. It was just too complicated for the culture of our company. So the quality of your process--and its simplicity--met our needs."

VP, Sales Training, Manufacturing Company

Value & Trusted Business Advisors

"We've learned a lot from S4. They've brought a lot of value. Their approach is different from most other consulting firms. We worked with them as "trusted business advisors", who stayed and helped us implement behind the scenes. They are so genuine, so rich in experience and so easy to trust."

VP, Customer Solutions,  Financial Services Company

Built Relationships

"It's been excellent.  I'm impressed with the overall breadth of their approach, the time they took to get to know our organization and the way they built relationships beyond just my team.  We have had long-standing differences amoung some key internal divisions and groups.  No matter what we did, nothing seem to solve the problem.  It's been helpful to have an outside third party involved with their unique set of skills. In the process, I've learned a tremendous amount about my leadership style and my impact on others.  Best of all, this work has supported our overall strategy for organizational change. S4 has made a huge impact on me, my team, and our organization."

EVP,  Strategy, Telecommunications Company

Experience & Tools

"They came to the table with a lot of experience and knowledge of the B2B world. They also came not just with theories but with a lot of practical tools; for example, a road map and a detailed communication plan. I hate consultants who just tell us what to do and then walk away. They stayed and worked through the highs and the lows and helped us create a sustainable, competitive advantage."

VP, Strategic Accounts, Health Services Company

Professional & Thorough

"Whatever S4 did, it was done in a professional manner.  They spent a lot of time listening and trying to understand what we wanted and needed.  They were very thorough in customizing what they did for us.  We've had difficulty getting the entire organization aligned early on. They helped us work as a high-perfoming organization. Our leadership team, especially, has benefitied tremendously. We've seen great business results from our partnership with S4."

President, Automotive Services Company

Responsive and Adaptive

"They are very responsive, adaptive and multi-faceted in many areas of business. They have expertise around management solutions to complex and varied business issues. They are particularly skilled in getting both personal and organizational commitment to doing things differently."

VP, Operations, Manufacturing Company