Insights

Sustainable Interventions to Support Organizations Undergoing Change

On September 28-30, 2011, S4 Senior Consultant Nicholas Wolfson presented at the 2011 International Human Resource Conference, sponsored by The Graduate Institute of International Human Resource Development at the National Taiwan Normal University campus in Taipei, Taiwan.

Effective Communication Plans

9 Basic Components

The following are nine basic components of Effective Communication Plans:

Are Big Accounts Good For You?

Everyone we know agrees that the famous 80/20 Rule or some variation of it applies to the customer base of most companies. The rule states that most of your revenue comes from just a few of your customers. More importantly, most of your profits come from a small portion of your customers.

Effective Communication

Communication does not end with the click of the send key. Many times we think we are clear, yet we are disappointed with results and lose precious time making corrections. Effective communication goes beyond relaying information.

Lessons from Real Life

Life experiences are great learning tools. In order to capitalize on life's lessons and use them to your benefit, good leaders will:

Is the Relationship Healthy?

As the retail industry has learned, customer satisfaction research provides an efficient and effective means to learn about customers' perceptions. From the fast-food industry to the automobile industry, customer satisfaction surveys are used to continuously monitor the pulse of market perceptions and to adjust product and service offerings accordingly.

Powerful Ideas

Tag Cloud

Insights

Sustainable Interventions to Support Organizations Undergoing Change

Sustainable Interventions to Support Organizations Undergoing Change

Effective Communication Plans

9 Basic Components

Are Big Accounts Good For You?

Effective Communication

Lessons from Real Life

Is the Relationship Healthy?

More Articles...